The Basket was developed with you in mind. At the Basket, we believe that the benefits of cloud storage technology should be shared with everyone and have designed an easy-to-use system to ensure that you never have to lose an important file or document ever again.
Using award winning servers and storage service providers, we have created the essential, hassle-free online backup solution that the whole family can rely on. With Basket Cloud Storage there is no more complicated scheduling of computer backups, buying costly media, and making trips down to your bank’s safety deposit boxes just to protect your data. The Basket provides an intelligent backup and cloud storage solution for your everyday file needs.
Now you can place all your eggs in one basket.
The team at Basket Cloud Storage is always happy to hear from our fellow Basketeers. Please feel free to contact us at email@example.com if you have a question, comment, concern, or just want to say "Hi". We promise we don’t bite!
If you are looking to get in touch with our fantastic support team, please visit our technical support page or contact us toll free at 1-855-257-6100.
Looks like you have made it to our technical support – welcome! Our support team is always happy to chat with customers and help them out with any questions or concerns you may have.
To get in touch with one of our Basket Weavers (aka support technicians), email firstname.lastname@example.org or contact us toll free at
Our support hours are:
You may also find an answer to your question in our Frequently Asked Questions.
To help you get started on the right foot with your Basket, here are some of the most common questions we have been receiving from other Basketeers.
Still need more help? Contact technical support to get in touch with one of our Basket Weavers and they will be happy to get your started with using your Basket.
That’s a great question! You see, the Basket is a very simple and powerful online backup solution. You choose which folders you want to backup, and your Basket will work away in the background to protect the contents of those folders while you work. Here is a neat fact for ya – your Basket keeps a mirrored copy of your files securely online so that you can retrieve them at any time if they are lost or damaged.
Files that are selected for backup are stored securely, and can be accessed and restored through the web portal or using our Restore software. The Basket also uses no additional space on your hard drive, because it only makes a copy of the selected files from your machine and then sends it up to the cloud.
Data stored in your Basket is held on multiple storage servers at our data centers, ensuring your data is fully protected.
Our network is protected by enterprise-grade firewalls, which means that once your data is in your Basket, only you and, the people you have allowed, can access your data.
Your Basket data can only be accessed when the user signs in as that specific user, unless the data is shared publicly. If that is the case, the data is visible to everyone through the sharing portal.
And don’t worry; we have strict processes in place to ensure that no one at Team Basket can access other Basketeer’s data stored on our servers.
Please be aware that we can close a Basket account if the Basketeer violates copyright regulations by publicly sharing data that they do not own, but data stored privately in your Basket is private and cannot be accessed by us.
Files stored on our servers are encrypted, using military grade, AES-256 encryption. Yeap that is right, we pulled out the big guns when it came to encryption! So what does this mean for your Basket and data? In the very unlikely event that someone compromised our data storage and stole any Baskets or data it would be meaningless to them.
The Basket is supported on the following operating systems:Windows:
The Basket requirements from Windows and Mac are as follows:Microsoft Windows:
When you install your Basket on a computer you are taken through the set up process.
The set up of the Basket will prompt you as to which folders you wish to back up. The Basket will automatically display default folders; but have no fear, you can choose whether to select these folders and also choose additional folders from your computer.
And remember, after you have installed your Basket, you can always modify the backup selection later on.
Yes, we promise that your Basket is truly unlimited when it comes to online storage!
So what does that mean for you and your fellow Basketeers? Well, unlimited Basket storage space means that you can store as much data as you want in your Basket, so don’t worry about picking and choosing between your files, pictures, and videos – you can upload them all.
The Basket Team does not limit the amount you can backup, upload or download to our servers. So go ahead, back up your entire computer if you want!
Because we all make mistakes and have accidents, your Basket will keep up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original.
Your Basket also keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion - Phewf!